FAQ

A:

Who This Service Is For

• Those who want to manage their emotions and stress more effectively

• Those who want to organize their thoughts and gain clarity

• Those who are facing a challenge or problem and would like support in addressing it

• Those who simply want someone to talk to and reflect with

• Those who wish to build self-esteem and confidence

• Those who feel uncertain about their direction in life

• Those who simply want to feel happier and more fulfilled We welcome people of all ages, genders, backgrounds, nationalities, sexual orientations, and gender identities, and we respect each person as an individual. People with mental health conditions are also welcome to use our services freely.

Who This Service Is Not For

• Those who require a psychiatric diagnosis (e.g., “I think I might have...”)

• Those who require specialized support for developmental disorders

• Those who cannot communicate in either Japanese or English proficiently

A: Of course. We also provide services in English as well.

A: Of course, you are welcome to use our service. However, please note that our sessions do not provide medical treatment for mental illness. If necessary, you are encouraged to use this service alongside professional medical care.

A: The first session is 4,000 yen, and from then on, it is 8,500 yen. (7,500 yen for students and those with financial difficulties.)

A: For in-person sessions, we usually accept online card payment only. However, as an exception, if you do not have a credit card, cash payment on the day is also accepted. For remote sessions, only payment by credit card is available.

A: Yes, of course! If we are meeting remotely, we will send you the link to the video call.

A: For cancellation: no charge if you do it at least 24 hours in advance.

For rescheduling: no charge if you make the change at least 12 hours in advance.

Otherwise, 80% of the fee could be charged.

However, if you experience health issues or other emergencies, please don’t hesitate to let us know —we’ll do our best to respond flexibly and with understanding.

A: This depends entirely on the person and the situation, so it's hard to say, but please give it a try!

A: Please rest assured that anything you share during a session will not be disclosed to others. We strictly adhere to our duty of confidentiality. However, there may be rare exceptions where we are legally or ethically required to share information — for example, when there is a serious risk of harm to yourself or others, when illegal activity has occurred or is suspected, or when required by law.

A: Sessions are generally recommended once a week, but you are free to adjust the frequency — more or less — depending on your needs. We fully respect your autonomy.

A: Yes. The latest reservation time is 3 hours before the intended session. For example, if you want to book a session for 6:00 PM, the latest you can do so is before 3:00 PM.